Accessibility Statement

Our commitment

Upstate Canna Co. wants people with disabilities to be able to access our website information and customer services. If a website feature creates a barrier, please tell us what you were trying to do so we can discuss assistance and review the issue.

Accessibility reference

The Web Content Accessibility Guidelines (WCAG) 2.2 Level AA provide a reference for reviewing accessible digital content. These guidelines address matters such as text alternatives, keyboard access, readable contrast, clear labels, and usable forms.

This statement does not certify that every part of our website meets every WCAG requirement. A conformance claim requires an assessment of the relevant pages and complete user tasks.

Get help with a website task

If you have difficulty finding product information, using an online feature, or completing a shopping task, contact our team. We can discuss another way to provide the information or help with the next step, subject to store availability and legal purchase requirements.

Email offers a written contact option if telephone communication is difficult. Use “Accessibility Assistance” in the subject line so your request is easy to identify.

Report an access barrier

Helpful details include:

• The page address or feature involved.
• The task you were trying to complete.
• A description of the barrier or error.
• Your browser, device, and assistive technology, if you wish to share them.
• Your preferred way for us to contact you.

You do not need to disclose a diagnosis or medical history to report a website issue. Please do not include passwords, identification documents, or payment credentials. Let us know if the problem affects a time-sensitive order.

Connected services

Some tasks use an outside ordering platform, map, media feature, or other provider. Accessibility can vary between services. Please contact us if a connected service creates a barrier; identifying the provider and the task can help us discuss assistance or refer the issue to the relevant provider.

Reviewing this statement

This page may be updated as website features, accessibility findings, or contact arrangements change. Feedback helps identify barriers that need attention.